Privacy Policy

Last updated: 19 May 2026

This Privacy Policy explains how Charm Thai Cafe ("we", "us", "our") collects, uses, and protects personal data when you visit our website, contact us, or place an order. We are committed to protecting your privacy and handling your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Charm Thai Cafe is an independent Thai restaurant located at 67 Copley Road, Doncaster, South Yorkshire, DN1 2QP. For privacy enquiries, you can contact us by phone on 01302 210408 or in writing at our address above.

2. What information we collect

We may collect the following types of personal data:

Contact details you provide when placing an order, booking a table, or making an enquiry - typically your name, phone number, and where relevant, your delivery address and email.
Order information - the food you order, any dietary requirements or allergies you tell us about, and payment method (we do not store card details).
Website usage data - basic information your browser shares automatically, such as your IP address, the pages you visit, and how you arrived at our site. This is collected via standard server logs and analytics tools.
Review and feedback content if you leave a comment on our public review channels (Google, TripAdvisor, etc.) - this is handled by those platforms, not by us directly.

3. How we use your information

We use your personal data only for the purposes you'd reasonably expect:

To take and fulfil your food orders (dine-in, takeaway, or delivery).
To take and manage your table bookings.
To respond to enquiries you send us.
To improve our website and understand which pages are most useful to visitors.
To comply with our legal obligations (e.g. tax records, food safety records).

4. Legal basis for processing

We rely on the following legal bases under UK GDPR:

Contract: to take and fulfil your order or booking.
Legitimate interests: to run our business, respond to enquiries, and improve our website in ways you would reasonably expect.
Legal obligation: to keep records required by law (e.g. food safety, accounting).
Consent: where applicable, for example if you opt in to marketing communications (we do not currently send marketing emails).

5. Who we share your data with

We do not sell your data to anyone. We may share your information with:

Payment providers when you pay by card - card details are handled directly by the payment processor, not stored by us.
Delivery staff - we share your name, address, and phone number only as needed to deliver your order.
Hosting and analytics providers who run the technical infrastructure of our website (such as our hosting platform).
Authorities if legally required (e.g. HMRC, environmental health officers).

6. How long we keep your data

We keep personal data only as long as needed for the purpose it was collected:

Order and booking records: typically up to 12 months, unless we are required to keep them longer for tax purposes (up to 6 years).
Enquiry correspondence: up to 12 months after the matter is resolved.
Website analytics data: generally up to 26 months, in line with our analytics provider's default settings.

7. Your rights

Under UK GDPR, you have the right to:

Request a copy of the personal data we hold about you.
Request that we correct any inaccurate information.
Request that we delete your data, where there is no overriding legal reason to keep it.
Object to or restrict how we process your data in certain circumstances.
Withdraw consent at any time (where consent is the legal basis for processing).
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us on 01302 210408 or write to us at the address above.

8. Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. This includes using secure payment processors, keeping our website on a reputable hosting platform with HTTPS encryption, and limiting access to order information to those who need it to fulfil your order.

9. Cookies and tracking

Our website uses a small number of cookies and similar technologies. For full details, please see our Cookie Notice.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date at the top. We encourage you to check back periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Charm Thai Cafe
67 Copley Road
Doncaster
South Yorkshire
DN1 2QP
Phone: 01302 210408

This Privacy Policy is a plain-English summary of how we handle personal data. It is provided for transparency and is not legal advice. If you believe we have mishandled your data, please contact us first - we will investigate and respond promptly.